Refund policy

At SmartShoppy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or order number is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed within 5–7 business days through the original payment method or bank transfer, depending on the order type.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging. We will review the issue and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care products after use

  • Products damaged due to customer misuse

  • Items returned without original packaging

  • Products marked as non-returnable on the product page

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

Contact Us

For any return, refund, or cancellation requests, please contact our support team through our Contact Us page.

Thank you for shopping with SmartShoppy.